Terms and Conditions

“Platform” refers to the Quetta Cafe food delivery website, mobile application, and all related services developed and operated by Ninjabuilt Technologies.

“User” refers to any individual who accesses or uses the platform, including customers, restaurant partners, and riders.

“Customer” refers to a user who places food orders through the platform.

“Restaurant Partner” refers to food establishments that list their menu and accept orders through our platform.

“Rider” refers to independent delivery personnel who fulfill delivery requests through our platform.

“Order” refers to a request placed by a customer for food items from a restaurant partner.

“Service Fee” refers to the charges applied by Ninjabuilt Technologies for facilitating orders and deliveries.

a) Provide Accurate Information: You must provide truthful, accurate, and complete information when creating an account or placing orders. This includes your name, contact number, email address, and delivery address.

b) Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility. Notify us immediately if you suspect unauthorized access.

c) Legal Compliance: You must comply with all applicable local, national, and international laws when using our services. You must be of legal age (18 years or older) to place orders.

d) Appropriate Conduct: You agree not to misuse the platform, harass other users, riders, or restaurant staff, or engage in fraudulent activities.

a) Order Submission: Your order is submitted to the selected restaurant partner for acceptance. An order is not confirmed until the restaurant accepts it through our system.

b) Restaurant Discretion: Restaurant partners reserve the right to accept or reject orders based on availability, preparation capacity, or delivery area limitations.

c) Order Confirmation: You will receive a notification once your order is confirmed. Estimated preparation and delivery times are provided for reference only and may vary.

d) Order Modifications: Once an order is confirmed by the restaurant, modifications may not be possible. Contact customer support immediately if changes are urgently needed.

a) Payment Methods: We accept various payment methods including credit/debit cards, mobile wallets, and cash on deliverySubject to availability in your region. Payment is required at the time of order placement for online transactions.

b) Pricing: All prices displayed on the platform are set by restaurant partners and include applicable taxes unless stated otherwise. Delivery fees and service charges are clearly displayed before order confirmation.

c) Price Changes: Restaurant partners may update prices without prior notice. The price displayed at the time of order placement will be honored for that transaction.

d) Promotional Offers: Discounts, coupons, and promotional codes are subject to specific terms and conditions. Ninjabuilt Technologies reserves the right to modify or cancel promotional offers at any time.

e) Payment Processing: Online payments are processed through secure third-party payment gateways. Ninjabuilt Technologies does not store complete payment card information.

a) Delivery Service: Deliveries are performed by independent riders who use our platform to accept and fulfill delivery requests. Ninjabuilt Technologies acts as an intermediary connecting customers with riders.

b) Estimated Delivery Time: Delivery time estimates are approximate and depend on factors including restaurant preparation time, traffic conditions, weather, and rider availability. We strive for timely deliveries but cannot guarantee exact delivery times.

c) Delivery Instructions: Please provide clear and accurate delivery instructions. Additional charges may apply for deliveries to locations outside standard service areas.

d) Failed Deliveries: If a delivery cannot be completed due to incorrect address information, unavailability of the customer, or unsafe delivery conditions, the order may be canceled without refund.

e) Food Safety: While riders are instructed to handle food safely, Ninjabuilt Technologies is not responsible for food quality issues arising from restaurant preparation or delays beyond our control.

a) Customer Cancellation: You may cancel an order before it is accepted by the restaurant without charge. Once accepted and preparation has begun, cancellations may not be possible, or cancellation fees may apply.

b) Restaurant Cancellation: If a restaurant cancels your order after acceptance, you will receive a full refund of the order amount.

c) Refund Policy: Refunds are processed within 5-10 business days depending on your payment method and financial institution. Service fees and delivery charges may be non-refundable in certain circumstances.

d) Complaints and Issues: If you experience issues with your order (wrong items, missing items, quality issues), please contact customer support within 24 hours of delivery. We will investigate and provide appropriate resolution including refunds or credits where warranted.

• Attempting to gain unauthorized access to our systems or other user accounts

• Uploading malicious code, viruses, or harmful content

• Using automated systems or bots to access the platform

• Engaging in fraudulent transactions or payment disputes

• Impersonating other users, restaurants, or riders

• Harassing, threatening, or abusing platform users or staff

• Scraping or copying content without authorization

• Violating intellectual property rights

• Personal identification information (name, email, phone number)

• Delivery addresses and location data

• Order history and preferences

• Payment information (processed securely through third parties)

• Device information and usage analytics

a) Ninjabuilt Technologies acts as an intermediary platform connecting customers, restaurants, and riders. We are not responsible for the quality, safety, or preparation of food items provided by restaurant partners.

b) We are not liable for any delays, failures, or issues arising from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, technical failures, or government restrictions.

c) Our total liability for any claims arising from your use of the platform shall not exceed the amount you paid for the specific transaction giving rise to the claim.

d) We are not liable for any indirect, incidental, consequential, or punitive damages including loss of profits, data, or goodwill.

e) While we strive to ensure platform availability, we do not guarantee uninterrupted or error-free service and are not liable for temporary unavailability.

a) User Termination: You may terminate your account at any time by contacting customer support or using the account deletion feature in the app. Upon termination, your personal data will be handled according to our Privacy Policy.

b) Company Termination: Ninjabuilt Technologies reserves the right to suspend or terminate your account immediately without prior notice if you violate these terms, engage in fraudulent activity, or misuse the platform.

c) Effect of Termination: Upon account termination, you will lose access to your order history, saved addresses, and any unused promotional credits. Outstanding payments or liabilities remain valid after termination.